Support Center
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Self-Help First:
Technical Info:
Getting Started
🚀 Quick Start Guide
- Download the app from the App Store
- Create an account with email or Apple ID
- Start juggling: tap to count, or let AI count for you (Plus)
- Save videos with the score overlay
- Track progress with your stats and streaks
- Compete globally on leaderboards
Frequently Asked Questions
How accurate is the AI juggle detection?
AI counting works best with your whole body and the ball in frame, a phone that doesn't move, and good light. If it misses or adds a juggle, fix it in Edit Session before you save. Manual counting is always available.
Do I need an internet connection to use the app?
You can count juggles and record videos offline. Internet is required for syncing data, leaderboards, and account features.
How do I cancel my subscription?
iOS App Store subscriptions: Go to Settings > Apple ID > Subscriptions > JuggleVision > Cancel
Web subscriptions: Email us at jugglevision@lccode.dev or use the billing portal
Web subscriptions: Email us at jugglevision@lccode.dev or use the billing portal
Can I use JuggleVision for other sports?
JuggleVision is optimized for soccer ball juggling, but the manual counting feature works for any repetitive activity. AI detection is specifically trained for soccer balls.
Is my data private and secure?
Yes! We use industry-standard encryption, never sell your data, and you control what's shared. Video recordings stay on your device unless you choose to share them. Read our Privacy Policy for details.
What devices are supported?
JuggleVision requires an iPhone with iOS 16.6 or later.
How do leaderboards work?
Global leaderboards rank players by best session, total juggles, total time, and juggles per minute.
Troubleshooting
🔧 Common Issues
App won't open or crashes
- Restart your device
- Update to the latest iOS version
- Update JuggleVision from the App Store
- Contact support if the issue persists
AI detection not working
- Ensure good lighting (outdoor daylight works best)
- Keep the ball in frame and avoid busy backgrounds
- Make sure camera permissions are enabled
- Try different camera angles (waist-high works well)
Login or sync issues
- Check your internet connection
- Sign out and sign back in
- Ensure you're using the same account (email/Apple ID)
- Contact support for account recovery
Video recording problems
- Check storage space on your device
- Ensure camera and microphone permissions are enabled
- Close other apps that might be using the camera
- Restart the app if recording fails
System Requirements
📱 Minimum Requirements
- iOS: 16.6 or later
- Device: iPhone
- Storage: 100MB free space
- Camera: Front or rear camera
- Internet: Wi-Fi or cellular for sync features
🚀 Recommended for Best Experience
- iOS: The latest iOS version
- Device: iPhone 12 or newer
- Storage: 1GB+ free space for videos
- Internet: Wi-Fi or cellular for leaderboards and sync
Privacy & Data
🔒 Your Data, Your Control
JuggleVision is committed to protecting your privacy:
- Videos: Stored locally on your device only
- Statistics: Encrypted and synced securely
- Account: Only email and display name required
- Sharing: You control what data is public
- Deletion: Request account deletion anytime
Read our complete Privacy Policy and Terms of Service.
Still Need Help?
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📧 General Support
For technical issues, account questions, or general help:
I'll do my best to respond as quickly as possible
🐛 Bug Reports & Feature Requests
Found a bug or have an idea for improvement?
Please include: Device model, iOS version, app version, and detailed steps
💼 Business & Partnerships
Team licensing, partnerships, or business inquiries: